Bugzilla front-end allows the custom field to be created. So what if you want to get the custom field value over to another system? We make this possible by using the Bugzilla XML RPC web service as custom field value is retrievable.
For example, if we are integrating Bugzilla with Salesforce, we can create a custom field called “Sync to Salesforce”, it can be set to True or False. If the value is set to True, it will trigger the integration process to create/update a Salesforce Case.
Below is the screenshot of the part of Bugzilla XML response:
If you are interested in getting the Bugzilla custom values to be synced over to another system and need help on that, feel free to contact us.