Integrating to RightNow
| URL | www.rightnow.com |
| Description | Cloud Customer Service Application |
| API | Yes |
| Trial Version with API Access | N/A |
| Protocol | SOAP |
| Data Format | XML |
| Authentication | WS-Security Authentication: Requires Username and Password |
| API Limits | 100 ROQL statements per SOAP request 10,000 ROQL output objects or rows per SOAP request 1,000 objects on Create, Get, Update& Destroy operation 100 Batch items per SOAP request 10,000 total input objects per SOAP request |
| Sample Use Case | Callista’s Student Record > create/update > RightNow’s Contact Callista’s Student Enrollment > create/update > RightNow’s Opportunity Salesforce’s Account/Contact > create/update > RightNow’s Organization/Contact Salesforce’s Cases > create/update > RightNow’s Incident |
| F2I | 3.5 |
| Objects/Operations |
