Integrating to RightNow
URL | www.rightnow.com |
Description | Cloud Customer Service Application |
API | Yes |
Trial Version with API Access | N/A |
Protocol | SOAP |
Data Format | XML |
Authentication | WS-Security Authentication: Requires Username and Password |
API Limits | 100 ROQL statements per SOAP request 10,000 ROQL output objects or rows per SOAP request 1,000 objects on Create, Get, Update& Destroy operation 100 Batch items per SOAP request 10,000 total input objects per SOAP request |
Sample Use Case | Callista’s Student Record > create/update > RightNow’s Contact Callista’s Student Enrollment > create/update > RightNow’s Opportunity Salesforce’s Account/Contact > create/update > RightNow’s Organization/Contact Salesforce’s Cases > create/update > RightNow’s Incident |
F2I | 3.5 |
Objects/Operations |