The customer is a coffee roasting company who also sell different types of coffee making equipment to their customers across Australia. Currently, they are using Micronet system to track their customers and the equipment that the customers have purchased.
Now, they have purchased Salesforce and they would like to have the existing customers and equipment data that they have in Micronet to be populated into Salesforce automatically for reporting purposes. This also allows their Coffee Support Manager to have better accessibility where they can access all this information through smartphone and tablet when they are visiting their customers.
|Purpose||Daily data update from Micronet into Salesforce to ensure that the data in Salesforce is up-to-date.|
Customer Payment data
|Data Formats||CSV and Micronet ODBC|