Salesforce: Tracking Bounced Emails

Imagine that you will need to use Salesforce to send mass mail out very often to all your Contacts / Leads. In each mass mail out, there could be more than 100 recipients. However, there is a situation where 1 or 2 of the emails are bounced back.

How can the customer see all the bounced back emails in a report view?

Run a report using the ‘Email Bounced Reason’, ‘Email Bounced Date’, and ‘Is Bounced field’ field in Contact / Lead. To save time, you can find a ready made report name – Bounced Contacts under your Contact / Leads tab.

How to set up Salesforce bounced emails?

You can find the bounced email setting from – Username | Setup | Email Administration | Deliverability | Bounced Administration.

What happens when an email is bounced back?

Depends on the setting set in the deliverability, when an email is bounced back, the Salesforce user/sender will receive an email notification. In the related Contact / Lead record, there should be an alert link next to the email address which looks as below:

How to fix bounced email?

You will either have to fix the email address OR click on the ‘Confirm Email Address’ before you can resend an email to the Contact / Lead.

Note: User will not be able to send an email to the bounced email Contact / Lead unless the user has clicked on the ‘Confirm Email Address’ to resolve the issue.