Posts Tagged ‘bugzilla’
WeDid: Salesforce and Bugzilla Integration
Challenges An organisation uses Salesforce for CRM and Case management and Bugzilla as their bug tracking system. Once a bug is verified the Support Engineer creates a bug manually in Bugzilla. Support Engineers are then required to periodically login to Bugzilla to check if there are any updates from the developer on the bug. The…
Read MoreIntegrating to Bugzilla
URL https://www.bugzilla.org/ Description On-premise Bug/Issue Tracking Application API Yes, https://www.bugzilla.org/docs/tip/en/html/api/ Trial Version with API Access Open-Source Protocol XML-RPC / JSON-RPC Data Format XML / JSON Authentication Basic Authentication via User.login method API Limits N/A Sample Use Case Salesforce Case > Creates/Updates > Bugzilla Bug Bugzilla Bug > Updates > Salesforce Case Salesforce Case > Creates…
Read MoreTips: Bugzilla DateTime Format
The ‘last_change_time’ field returns the value in dateTime.iso8601 format. The ISO 8601 format is a standard, used to cover the exchange of data and time-related data. In Bugzilla, the search returns the dateTime in UTC timezone regardless of the timezone of the machine that is hosting Bugzilla. You may need to convert your local time…
Read MoreInterested in integrating Salesforce and Bugzilla?
Got Salesforce, got Bugzilla? Life would be easier if they were connected right? Checkout a quick video on integrating Salesforce and Bugzilla using the Dell Boomi platform.
Read MoreTIM’s Tip: Integrate your Support System with your Issue Tracking System
Integration between systems is not only bringing data over from one system to another. It is an art to get two very different systems working seamlessly as one. In addition to having your data synchronized in both systems, you can also get a lot of business value from it. Let’s take a Support System and…
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