WeDid: Salesforce and Bugzilla Integration

Challenges An organisation uses Salesforce for CRM and Case management and Bugzilla as their bug tracking system. Once a bug is verified the Support Engineer creates a bug manually in Bugzilla. Support Engineers are then required to periodically login to Bugzilla to check if there are any updates from the developer on the bug. The…

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Integrating to Bugzilla

  URL https://www.bugzilla.org/ Description On-premise Bug/Issue Tracking Application API Yes, https://www.bugzilla.org/docs/tip/en/html/api/ Trial Version with API Access Open-Source Protocol XML-RPC / JSON-RPC Data Format XML / JSON Authentication Basic Authentication via User.login method API Limits N/A Sample Use Case Salesforce Case > Creates/Updates > Bugzilla Bug Bugzilla Bug > Updates > Salesforce Case Salesforce Case > Creates…

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Tips: Bugzilla DateTime Format

The ‘last_change_time’ field returns the value in dateTime.iso8601 format. The ISO 8601 format is a standard, used to cover the exchange of data and time-related data.   In Bugzilla, the search returns the dateTime in UTC timezone regardless of the timezone of the machine that is hosting Bugzilla. You may need to convert your local time…

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