Retrieve RightNow object’s custom fields (API ver 1.2)

In the new Oracle RightNow CX (e.g, May 2012), it allows you to add a custom field to a standard object (e.g, contact) via: Configuration -> Database -> Custom Fields Configuration -> Object Designer -> New -> System Attribute   So, what is the difference? In the API point of view, the custom field created…

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RightNow ROQL: Custom Field structure and format in Feb’12 API

In the latest RightNow API (February 2012 and May 2012 release), one of the important changes we need to be aware of is the structure of the custom field and the query format in ROQL.   In the older API version, all custom field API name has a prefix of “c$”. e.g, c$mycustomfield. You can query the custom…

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Integrating to RightNow

  URL www.rightnow.com Description Cloud Customer Service Application API Yes Trial Version with API Access N/A Protocol SOAP Data Format XML Authentication WS-Security Authentication: Requires Username and Password API Limits 100 ROQL statements per SOAP request 10,000 ROQL output objects or rows per SOAP request 1,000 objects on Create, Get, Update& Destroy operation 100 Batch items per SOAP request 10,000 total input objects per SOAP request Sample…

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