Oracle RightNow CX Object relationships explained

Understanding object relationships and the data model in RightNow is helpful when it comes to RightNow integration. Object relationship enables you to implement your business complexity in RightNow by relating standard objects with any customers that are required for your business.   When integrating with RightNow, understanding the object relationships is beneficial when designing the…

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Boomi Integration Tip: Integrating to RightNow CX

Integrating to RightNow CX becomes easy with the new RightNow CX connector in Dell Boomi. This connector is designed and built based on the core API operational structure in RightNow CX web service. ┬áIt supports: 1. the CRUD (Create, Read – Get or Query, Update and Destroy – Delete) operations on the main RightNow Primary…

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ROQL for RightNow Integration

There are many applications that are creating their own query language namely: ROQL in RightNow SOQL in Salesforce JQL in JIRA   This flexibility allows other integrated applications to perform SQL like queries and filter for specific records that need to be retrieved.   I came across ROQL recently while using the RightNow CX connector…

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