Boomi Tips: Querying RightNow Report

The standard data query in RightNow allows you to get the details of a single object. However, imagine if there is need to get further details from another cross-reference object.For example,   Data model: Incident Object -> Opportunity Field (Type: Menu look up to custom object Opportunity)   Data to be retrieved: Incident information +…

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RightNow ROQL: Custom Field structure and format in Feb’12 API

In the latest RightNow API (February 2012 and May 2012 release), one of the important changes we need to be aware of is the structure of the custom field and the query format in ROQL.   In the older API version, all custom field API name has a prefix of “c$”. e.g, c$mycustomfield. You can query the custom…

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Oracle RightNow CX Object relationships explained

Understanding object relationships and the data model in RightNow is helpful when it comes to RightNow integration. Object relationship enables you to implement your business complexity in RightNow by relating standard objects with any customers that are required for your business.   When integrating with RightNow, understanding the object relationships is beneficial when designing the…

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Integrating SATAC and Callista with RightNow

SATAC is a course application system used by the South Australian universities/TAFE. Students use the system to apply to the course and institution specifying their preferences from higher to lower. The educational institutions can then retrieve course application information from SATAC and process the data according to their specific requirements.   Based on experience, many…

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Integrating to RightNow

  URL www.rightnow.com Description Cloud Customer Service Application API Yes Trial Version with API Access N/A Protocol SOAP Data Format XML Authentication WS-Security Authentication: Requires Username and Password API Limits 100 ROQL statements per SOAP request 10,000 ROQL output objects or rows per SOAP request 1,000 objects on Create, Get, Update& Destroy operation 100 Batch items per SOAP request 10,000 total input objects per SOAP request Sample…

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Boomi Integration Tip: Integrating to RightNow CX

Integrating to RightNow CX becomes easy with the new RightNow CX connector in Dell Boomi. This connector is designed and built based on the core API operational structure in RightNow CX web service.  It supports: 1. the CRUD (Create, Read – Get or Query, Update and Destroy – Delete) operations on the main RightNow Primary…

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ROQL for RightNow Integration

There are many applications that are creating their own query language namely: ROQL in RightNow SOQL in Salesforce JQL in JIRA   This flexibility allows other integrated applications to perform SQL like queries and filter for specific records that need to be retrieved.   I came across ROQL recently while using the RightNow CX connector…

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