The Support team uses Netsuite for customer Issues and the engineering team uses JIRA to keep track of product defects. When an Issue is created in Netsuite, the developer needs to manually create the Issue in JIRA. The developers are required to manually maintain issues in both systems. This is not productive and it’s prone to human error.
|Purpose||Automate the issue linking process between Netsuite issue and JIRA issue
Automate information update in both Netsuite and JIRA
|Tool||Netsuite-JIRA RIO € Boomi Netsuite Connector, Boomi JIRA Connector|
|Information||Netsuite Issue > JIRA Issue
Netsuite Issue updates > JIRA Issue updates
JIRA Issue updates > Netsuite Issue updates
|Process||When an Issue is created in Netsuite, it will be automatically created in JIRA.When an Issue is updated in Netsuite, updates are synchronised to the JIRA Issue.
When an Issue is updated in JIRA, updates are synchronised to the Netsuite Issue.