WeDid: Netsuite and JIRA Integration

By Mei Yan | May 29, 2014

Challenges

The Support team uses Netsuite for customer Issues and the engineering team uses JIRA to keep track of product defects. When an Issue is created in Netsuite, the developer needs to manually create the Issue in JIRA. The developers are required to manually maintain issues in both systems. This is not productive and it’s prone to human error.

 

Solution:

nsandjira

Purpose Automate the issue linking process between Netsuite issue and JIRA issue
Automate information update in both Netsuite and JIRA
Applications Netsuite
JIRA
Versions Netsuite
JIRA 4.0
Tool Netsuite-JIRA RIO € Boomi Netsuite Connector, Boomi JIRA Connector
Information Netsuite Issue > JIRA Issue
Netsuite Issue updates > JIRA Issue updates
JIRA Issue updates > Netsuite Issue updates
Data Formats XML
Volumes < 30/day
Process When an Issue is created in Netsuite, it will be automatically created in JIRA.When an Issue is updated in Netsuite, updates are synchronised to the JIRA Issue.

When an Issue is updated in JIRA, updates are synchronised to the Netsuite Issue.
Schedule 30 minutes
Complexity Simple

 

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