A client is managing support cases and work orders through Salesforce. They would like all entries and its children records to be tracked in Teradata as well.
|Purpose||Sync any records updates from Salesforce into Teradata|
|Information||Salesforce Case > Teradata Tables
Salesforce Custom Object (Work Orders) > Teradata Tables
|Process||Salesforce Case (and its related record such as Account/Contact/Product) will be created or updated into Teradata respective tables.
Salesforce Work Orders (and its related record such as Customer/Product/Warranty) will be created or updated into Teradata respective tables.